Terms and Conditions
Terms and Conditions
When shopping on the Rume website you are bound by the following Terms and Conditions whether you have chosen to read them or not. If you do not accept the following Terms and Conditions then we respectfully request that you do not shop on the Rume website.
This website is owned and operated by Rume Limited. Any electronic or published reproduction of it, in whole or in part is prohibited without the prior consent of Rume. However, private individuals may feel free to print images and information for personal reference.
Shopping at Rume is designed to be a safe, simple process. Just follow the step-by-step instructions to reach the checkout where you will be taken to a secure payment page. Rume currently accepts Visa, MasterCard, Switch, American Express, PayPal, Bank Transfers and Postal Cheques. On completion you will be sent an email confirming, among other things, the receipt and details of your order. Please note it is the customer’s responsibility to check the confirmation details and notify us immediately at firstname.lastname@example.org of any mistakes. A follow up email will be sent once the goods have been dispatched and it is at this point only that we are contractually bound to fulfil your order.
If you wish to cancel an order please email us at email@example.com as quickly as possible and quote your reference number. If the order has already been dispatched you will need to follow the instructions on our Returns and Refunds section.
All prices quoted on product pages are in English pounds sterling and include VAT but exclude delivery charges. If the price quoted is incorrect and the correct price is lower then we will charge you the lower price. If the correct price is higher we will advise you of the true cost and await confirmation or cancel the order and explain the circumstances. We reserve the right to make price corrections without notice.
Every effort is undertaken to ensure the integrity of colour in our images. However, due to inherent variation in digital colour representation we cannot guarantee an exact colour match. For this reason colours should only be considered an approximation and the actual physical colour may differ slightly from the one displayed on screen. All of our product descriptions and measurements are constantly checked for accuracy and where necessary updated. However they are based on information supplied to us by the manufacturers and the method of recording size and form can be interpretative and vary slightly.
With products made from natural materials such as leather, wood or stone it is impossible to guarantee uniformity of colour, grain or texture. All natural products are subject to the whim of nature and their uniqueness should be considered a vital part of their allure. For this reason similar products with natural finishes bought at different times will not necessarily be a perfect match. It is important to note that certain products will require some assembly. If any help is required please don’t hesitate to call or email us.
Security of shopping.
The security of your personal data is our uppermost priority. We take the trust placed in us by our customers very seriously and never take anything for granted where other people’s money and privacy are concerned. All of our credit card payments are processed through Worldpay which is fully compliant with the leading security standards (PCI DSS, 3D Secure), we also accept payments through Paypal. Your information is never shown, shared or sold. If you wish to know more please refer to Rume's Privacy Notice.
All delivery charges are determined at placement of order. We try to dispatch all stock items within 3 working days of receipt of order, but please allow up to 7 working days for said stock items to arrive. Please note that delivery estimates are just that, estimates and with some ex-stock items longer delays may have to be accepted. For this reason it is important that you make yourself aware of any possible delivery delays before placing an order. Initial estimates can be found on product pages, these will be updated on your order confirmation. You will be notified by e-mail once your goods have been dispatched. For any delivery to a country outside of mainland Britain please contact firstname.lastname@example.org for transportation quotes and details. Goods delivered to certain overseas countries may be subject to import duties and taxes, payable when the goods reach their destination. The responsibility and cost of such customs and duties rests solely with you the customer. Responsibility for goods is transferred to the customer on the first delivery attempt and the customer must make themselves available to receive them. If for some reason the customer is unable to take delivery then they can arrange a second attempt or collect the goods from a designated addressee or courier depot. If the customer fails to cooperate with the agreed delivery attempts and the goods are returned to us we may, at our discretion, cancel the order and charge 10% of the total cost of the order to the customer to cover return, storage and insurance. Deliveries do not include unpacking, assembly or installation unless otherwise stated.
Retention of ownership.
The customer agrees the ownership of goods remains with Rume until all funds owing on said goods are cleared. Under normal circumstances no product will ever be delivered until all funds owing are cleared but occasionally there are mutually agreed exceptions. If an item has been delivered and final payment remains unforthcoming then Rume is entitled to demand the return of said goods until all outstanding monies have been paid. The customer shall be compelled to either return or store the goods at their own cost and in a manner that ensures the goods are protected from theft and damage.
Circumstances beyond our control.
In circumstances beyond our control Rume reserves the right to cancel, change or suspend the operation of this website until such time as order or normal operation is restored. Rume will not be held liable for any failure of contract resulting from such an exceptional event.
If you are unsure whether a product is included in the made-to-order category then please email us at email@example.com for clarification. It is important to note that with made-to-order we will be unable to change, make a refund or exchange any item that has entered production. You should only proceed with an order if you are certain that the item, finish, and size is right for your needs.
At present the kind of made-to-order service that Rume supplies is impossible to replicate on-line. We insist on selling our furniture with a non-negotiable human element attached, so, despite it being resolutely low-tech, we have a conversation with everyone who wishes to buy from us, possibly lots of conversations. With standard pieces this is simple, just call or email us and we will narrow down the options and arrange for information cards and suitable fabric cuttings to be sent. If the piece you are looking for is not a standard piece and you require a custom design then finished drawings will need to be approved and signed off. When you are completely happy we will email or post you a Rume sales confirmation listing the specification, item and delivery costs which you must read, sign or agree to and return to us. On receipt of the sales confirmation we will ask for a deposit of fifty percent by card, cheque or transfer, place your order, and send you a hard copy, VAT receipt and ETA. The balance of the payment becomes due on completion of the piece which is typically one week before delivery.
Cancellation of made-to-order.
Made to order furniture products can only be cancelled within 7 days of placement of order, after that time it must be presumed that production has commenced and any cancelation will result in forfeiture of deposit. When ordering a made-to-order piece of furniture it is critical that you are absolutely certain that the specification that you order exactly meets your requirements as once manufacture has commenced it will not be possible to change it.
Delivery of made-to-order goods.
Delivery can only be arranged after balance funds have cleared. Delivery charges are non-negotiable and agreed at placement of order. The price is passed on at cost and calculated on a case-by-case basis. You must be careful to check access to your property as delivery is on the understanding that you have noted the item’s dimensions and ensured that it will pass through all doorways, halls, stairwells, lifts etc and will fit within the final space intended. If you have any doubts voice them as it may be possible to make the product in a demountable form. Rume has no liability and cannot accept responsibility for any made-to-order furniture that cannot be delivered due to client miscalculation.
Returns and refunds.
Made-to-order, damaged, defective or different.
Should a made-to-order item be received damaged, defective or differ from specification then, after inspection by Rume, a full refund or replacement will be arranged at no cost to the client. However this is dependent on the client taking the following action:
Unpack and inspect your purchases immediately upon receipt as no claim for replacement due to delivery damage, defect or specification can be made after 3 days.
Any claim regarding a damaged, defective or item differing from specification must be made at once by phone or email to establish a timeline. Once an initial log has been recorded it must followed up by a written claim.
The cost of returning the item(s) will be the client’s responsibility, under most circumstances the item will have to be insured for transit. Once Rume has received the item and verified the nature of the complaint any costs incurred by the client will be refunded.
Where items to be returned are large or require special handling (as determined by Rume) we reserve the right to nominate a specific furniture handler and to pass the cost of transport onto the client. Once Rume has received the item and verified the nature of the complaint any costs incurred by the client will be refunded. However if the client accepts and then fails to meet a returns collection date he will be charged again for the next and every subsequent attempt.
Whenever a made-to-order product is returned by a client it must be adequately packed in the original packaging to prevent damage.
Standard items - damaged, defective or different.
If goods appear damaged, defective or different to expectation please contact us by calling 07971577198 or by email at firstname.lastname@example.org to log the problem, discuss our procedures outlined below and to organise a replacement:
It is important to carefully unpack and inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days. The cost of returning the goods in perfect condition will be your responsibility and you may be required, under certain circumstances, to insure the transit of the goods. Upon receipt and inspection of the goods and having verified the nature of the complaint we will give you a full refund for the amount paid (including all delivery costs) or an exchange credit as required. Wherever possible the goods must be packed in the original packaging to prevent damage.
Standard items – returns that are non-damaged but correctly specified.
If it is your wish to return a non-damaged but correctly specified item or items please endeavour to contact us by phone or by email within 48 hours of receiving your order. All non-damaged return notifications must be completed in writing within a maximum of 7 days of delivery in accordance with the following procedure:
The goods are to be returned in their original packaging in perfect resalable condition within 14 days of receipt along with your order reference number.
Where items to be returned are large or require special handling (as determined by Rume) we reserve the right to nominate a specialist delivery company and to pass the cost of transport onto the client. If the client accepts and then fails to meet a returns collection date he will be charged again for the next and every subsequent attempt.
The cost of returning the product(s) will be the responsibility of the client who must insure the transit of the goods.
As soon as we have received the goods in perfect resalable condition we will refund the cost of the goods (minus any delivery charges if applicable). We will provide the refund within 10 days of the return of the item.
LoveRume cards are reviewed annually. They may be used at checkout for a 10% discount. They may not be used in conjunction with any other offer or during sale periods. Rume retains right of refusal.
Rume gift cards are valid for twelve months from date of purchase, their acceptance after expiration is at Rume's discretion. They can be used online by entering the unique code at checkout or in our Hove store. Rume gift cards are not redeemable for cash.
Data protection and privacy.
Rume is serious about protecting your privacy. Any information we collect about you will be used only in accordance with the Data Protection Act 1998 and disclosed to a reputable third party only for the purpose of processing. Rume requires all such third parties to treat your personal information with the strictest confidence and to be fully compliant with all applicable UK Data Protection or Consumer legislation. Rume will not knowingly disclose any confidential information without your consent and your details will never be shared with anyone outside of our organisation except to the extent required by law. If you wish to know more please refer to Rume's Privacy Notice.
Rume will not accept liability for any business loss (including profits, revenue, contracts, potential savings, data, goodwill or expenditure) or any other loss indirect or consequential that was not foreseeable by either party when the contract was formed.
If the goods delivered are not what you ordered, are damaged, defective, or of an incorrect quantity, we shall have no liability unless you notify us of the problem within 3 working days of said delivery.
Rume will not accept liability for any damage or defects in the goods caused by any act, neglect or otherwise by you or any third party.
Rume shall have no liability to pay any money to you by way of compensation other than to refund the amount paid for the goods in question (minus any delivery charge).
These terms and conditions are governed by English law. By accepting them you agree to submit to the jurisdiction of the English courts in relation to any disputes arising in connection with these terms and conditions or the contract between us.
Please contact us as soon as you possibly can with your loan request. Ideally we require at least 2 days notice for accessories and 4 days notice for furniture. Loans can only be despatched on weekdays unless special arrangements are undertaken.
As Rume is not a large company all of our loans come from our store in Hove so please bear in mind that only what is in stock or on display will be available. It is also important if you are organising collection and return of furniture that pieces come back as quickly as possible and are not held over the weekend. We prefer all furniture returns to be made by 5pm on a Friday.
If we are organising transport on your behalf then we normally expect our transport costs to be covered unless there are mitigating circumstances. Any furniture carriers must have the requisite staff and insurance.
All furniture will be inspected before collection or despatch and will be wrapped for transport. Its condition will be noted and photographed. It is expected that any furniture loaned will be returned wrapped and in the same condition that it went out. All returns will be thoroughly checked for possible damage before being accepted.
Responsibility for the safe return of all loans lies with the organising agent. If you are aware of any damage occurring whilst any item is on loan please contact Rume immediately. Any items on loan not returned or returned damaged will be invoiced and charged to the relevant publication.
Please email your loan request to email@example.com and we will respond as quickly as we can.
Alternative contact details are as follows: 07971 577 198 or firstname.lastname@example.org
Collections and returns are to be made from and to:
For more information please refer to Press and Loans.
Rume reserve the right to change, correct or update any information on this website at any time without notice.