Delivery and Returns
Delivery and Returns
A quick note about the return of lights.
When you purchase a light from Rume we purchase it on your behalf from the relevant supplier. This often means that the light comes from a distant third country with all of the environmental impact that implies. We are happy to do this knowing that your purchase is carefully considered and very unlikely to come back to us which is good as we are unable to return the light to the supplier and have to keep it and bear the cost of any refund. Occasionally this happens because a light proves unsuitable which is perfectly understandable but when lights are purchased solely for the purposes of comparison and returned as a matter of course it is very annoying. We are a small company and cannot afford to have lights come back to us but we are bound by law so if you choose to do so we have to accept it. It doesn’t make us very happy, so please, to avoid unhappiness, if you are unsure about a light and think you may return it, don’t buy it from us.
Delivery and Returns.
Small item orders.
We are able to offer delivery of small items ordered online to anywhere in the UK for £5.95. We aim to deliver all UK orders within 2-3 working days. If we need to order the item in, we will notify you as soon as possible.
Medium item orders.
We are able to offer delivery of medium items ordered online to anywhere in the UK for £9.95. We aim to deliver all non-stock UK items (usually small lights) within 10-15 working days.
Large and extra large items that are not furniture.
We are able to offer delivery of large non-furniture items ordered online to anywhere in the UK for £14.95 with some extra large items that require special handling at £29.95. We aim to deliver all non-stock UK items (usually large lights) within 10-15 working days.
Deliveries outside of the UK.
Rume is able to ship to customers worldwide, unfortunately this service is not currently available online. If you require a shipment to a country outside of the UK you can email us at email@example.com and we can deal with your request on a one to one basis.
Delivery information for small, medium and large non-furniture items ordered online.
As soon as you have placed an order you will receive a confirmation email informing you that we have received your order. If you do not receive this email please contact firstname.lastname@example.org so that we may investigate and confirm that your order has been placed successfully.
We aim to deliver all small stock items within 2-5 working days and medium and large non-stock items (usually lights) within 10-15 working days of receiving your order.
If a small item that you have ordered is temporarily out of stock we will get in touch with you to advise you of the earliest possible delivery date. If you are not satisfied with the delivery date we offer you, you have the option of cancelling the order and we will refund your card.
Rume are working with DPD to deliver all orders placed online. DPD provides a fully traceable delivery service. When an order is dispatched, a customer will receive an email confirmation from Rume followed by email confirmation from DPD that includes an order tracking code. To view the progress of an order please access the DPD website and enter the tracking code supplied.
DPD deliver between 9am and 6pm, Monday to Friday in the UK.
A signature is required to acknowledge receipt of goods. If no one is available to sign for the goods at the delivery address, DPD will leave a card at the door and you will also receive an email or text message explaining delivery has been attempted. Simply call the number on the card, quoting the card reference number to re-arrange delivery
Occasionally, circumstances beyond our control can delay the delivery date. If this happens, we will endeavour to keep you informed. We cannot however accept liability for any loss or inconvenience that may result from the delay.
If you have any further enquiries please contact us on 01273 777810 or email@example.com
Large Furniture orders.
We offer Monday to Friday UK mainland delivery on large furniture orders with deliveries being calculated on a case by case basis dependent on distance. Our delivery partners employ trained 2 man teams to deliver your goods to a room of your choice and will remove all packaging upon completion. You will be contacted within 5 working days of your goods being ready to arrange a delivery date and time, any outstanding balances must be paid at this point.
Delivery and onsite installation includes a 1 hour delivery window, a trained 2-man team, room of choice delivery, assembly, installation and removal of all packing materials.
It is the responsibility of the customer to check that the furniture items being delivered can fit through doors and staircases before you place the order.
We cannot accept any responsibility for goods that are undeliverable due to insufficient access for any reason, including your absence at the arranged time of your delivery.
If you have agreed a delivery date and slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be another charge for the subsequent delivery.
Damaged or faulty furniture.
The customer is responsible for inspecting the goods upon delivery.
Any damage or faults must be reported to the delivery team and annotated on any paperwork at the point of delivery.
Once the goods have been delivered and signed for the customer is liable for any subsequent damage or loss.
Furniture lead times.
The standard quoted lead time on Rume made to order upholstery is 8 - 10 weeks however this can vary and in some instances we may be able to deliver ahead of time.
Please be aware that all lead times are approximate, and we cannot accept liability for any loss or inconvenience that may result from any delay.
Returns for small item online order.
In the event that your order arrives damaged, please email firstname.lastname@example.org or call 01273 777810 immediately. We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.
For online returns you must email email@example.com or call 01273 777810 within 14 days from the receipt of delivery. You then have 14 days after you have contacted us, to return the goods to the address below. Please note that your original delivery charges will not be refunded.
Goods ordered online must be returned with your packing slip and copy of order confirmation email to the address below.
54 Western Road
All goods returned must be in an unused, perfect and saleable condition with the original product packaging and instructions where appropriate.
If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected.
When returning online purchased goods to our store, we can only offer a refund if the original credit/debit card used to make the purchase is present, otherwise we can only offer an exchange. We also require that you bring a copy of the order confirmation email as proof of purchase.
If returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. Rume is not responsible for returned goods being lost or damaged in transit.
Returns for furniture orders.
We strongly advise you to thoroughly check your furniture upon receipt. To protect your interests any claim concerning delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible by contacting us at: firstname.lastname@example.org or by calling us on 01273 777810. Should you wish to return a faulty furniture item we will arrange to collect it from you for repair.
Please note that made-to-order items cannot be returned unless the item is found to be faulty. If the item cannot be placed in the intended position due to access issues then the item can only be returned to us on the understanding that you the client accept responsibility for any and all costs incurred. It might be possible for us to alter the item so that delivery can then be successfully undertaken at a later date.